1 ) Ability to multi-task : The best live chat programs let you talk with several clients at once , connect with other employees of the company online and / or redirect them calls , all with a single click. This will save time and money for both you and your customer .
2 ) Leads Instant Contacts : Visitors who use their chat tend to be very interested and you can , through chat , ask them for the details you need to provide them the service effectively. Some programs allow you to start a chat session with any visitor to the website or even add a link to live chat to your email or Google advertisements !
3) Best first impression : Customers get fast responses are more loyal , buy more products and show more confidence in your company. That's why hundreds of car dealers around the world choose intelligent solution relying on the live chat software establishing a point of contact on its website in order to build a strong, trusting relationships with their customers.
4) Personalization : The best programs allow you to customize the layout of the chat icons and screens invitation with your company logo , and even post photos of their own operators .
5 ) Operator Console Web-based : Some systems offer a web based application with proprietary software , which allows you to provide the service and live assistance from any Web browser .
6 ) 100 % risk free : Along with the option of not installing the software, offers a free demo version . Thus, we provide full work mainly because once the free trial period , the service can be canceled at any time.
7) Speak the language of your customers : Do you speak InglÚs ? The system Unicode makes your communication in the foreign language fast, easy and error free . The system supports all languages ​​including specific characters that are written from right to left , so the chat , system messages and graphics are all translated into the language of the web page. Very good!
8) Feedback from our customers : You can create a poll poschat for customers to evaluate the assistance or have any questions about how to improve customer service and expand high quality care .
9) Possibility of adaptation : The best chat software providers give you the ability to add chat operators as your business expands .
10) Actual Stats : The service must be very fast . The best providers also offer the option to display real-time statistics , allowing you to quickly assess your customers knowing your URL , IP address , geographic location and entry points , ie , the elements that help to understand the needs and expectations of customers.
This article is brought to you by Alisha, AwebDesk's user education manager. AwebDesk provides livechatinc clone and zopim clone.
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