Article published by : Amy S on Friday, September 21, 2012 - Viewed 922 times

Category : VOIP

Adoption of Speech Technology within Enterprises



Back in 1990s, if you said to somebody that people can operate and control their computers using a minimum of keystrokes or mouse clicks, dictate emails and letters, or better, have their computers read documents back to them, they wouldn’t have believed you! These new exciting technologies and devices that take action with the simple power of our voice change the way we interact with our computers and require ever more advanced and intuitive software. People either love it or hate it!

Today, software solutions running in the cloud capture complexity and provide business owner the freedom to experiment and try exciting and more effective forms of communication. It is easier to connect with co-workers, employees, business partners, and especially customers over any channel they choose, no matter how remote they are, and offer exceptional visibility and traceability into sales and customer service companies.

Cloud computing has become an important asset for both personal users and businesses, bringing new resources into the game and speech recognition technology. The development of this technology has crawled along, requiring ever more advanced and intuitive software.
Despite the fact that casual users are already charmed by the latest breakthrough in the field, Siri, it seems that enterprises still have some doubts regarding the adoption of speech technology. Mistrust comes from the questions whether available solutions can stand up to business standards and needs and how much money and time is required for deployment processes. Let’s see how true these facts are.

First we will analyze performance, the good and the bad of it. Bad experiences and frustrations over Siri’s bugs had influenced customers’ opinions over speech technology devices. Plenty of enterprises fear that the available consumer speech technology products sold on the high tech market do not hold up to companies’ standards and will avoid facing possible issues which the rollout of unstable software could bring. Great voice recognition devices are deployed in the enterprise medium and are customized to meet a wide range of business needs. Using enterprise dedicated speech recognition solutions, business users communicate and collaborate better, and are enabled to connect to co-workers or clients instantly by simply saying “Start Conference” and to add people or teams via their voice.

We’ve seen how performance boosts up your enterprise communication, now it’s time to deal with deployment. The fear that capital investment, all the resources involved, and the tremendous implementation process required by new communication system deployment will exceed the company’s allocated resources constitutes another drawback. The good news is that with the help of cloud technology, these issues have become long forgotten. Cloud based or hosted speech technology solutions take little time, don’t present great deployment challenges and are easy to support and maintain. Largely these solutions are similar to premised-based ones, but the most important thing is that a service from the cloud enhances communications continuity, avoids disaster, is easily deployed and takes little upfront investment.

Speech technology is here to stay and will be widely adopted for the enterprise. Improved customer service, enhanced productivity, increased competitive advantage are just a few benefits that speech technology bring. Still not convinced?

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By: Amy S

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