Article published by : daisyalice on Friday, August 03, 2012 - Viewed 569 times

Category : Customer Service

The Need for 24 Hour Customer Service is Critical in the 21st Century



How important is offering 24 hour customer service to your customers? Well it could very well be the thing that sets you apart from other companies that are offering competing products or services in your sector. But how important is 24 hour customer service? When you take a good look at it, it’s rather important. This article can help shed some light on a few key points regarding the benefits of offering such vital support to your customer base at all hours of the day.

Customers Want Service Around the Clock
The customer always comes first. If you want happy, loyal and satisfied customers, they will demand a high level of service and attention. By offering them 24 hour customer service as an amenity, you are demonstrating to them your commitment to quality. You basically are telling them that they matter, and that they matter so much that you actually provide service at all hours of the day to make things more convenient for them.

Your Competitors Are Offering 24 Hour Customer Service
Take a good look at your competitors. Scope them out. There’s a fairly good chance that some or most of them are offering 24 hour customer service. If this is the case, are you really being as competitive as you could be by not offering the same level of service and commitment to your customers? If a competitor offers 24 hour customer service, which place do you think your customers will favor more? Your place when they can reach you during business hours? Or the place next door that they can contact at all hours to address their needs?

How Often Have You Used 24 Hour Customer Service?
Another consideration regarding 24 hour customer service would be to ask yourself how many times you have had to rely upon it in the past. Did your car ever break down and you had to phone your roadside assistance service at 2am? Did you ever need to make hotel reservations after business hours? Perhaps you required product support or technical assistance after business hours and called a customer service call center that was able to assist you. If you offer a product or service during the present day, a key consideration should be to offer your patrons the very best with 24 hour customer service.

Outsourcing Reduces Costs Vastly
Think that you cannot afford to offer 24 hour customer service? Think again. Consider outsourcing services that have proven track records of success. You can afford to offer this type of highly desirable service to your customers without breaking your budget in half in the process. Remember, highly serviced customers are extraordinarily loyal and will stick by your company through thick and thin if you ensure that their needs are tended to, and that they are serviced appropriately.
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Keywords: 24 hour customer service

By: daisyalice

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