Article published by : daisyalice on Tuesday, July 24, 2012 - Viewed 715 times

Category : Customer Service

Can an Indian Call Center Satisfy Your Outsourcing Needs?

Have you established an open communication line with your customers? Indian call center may be the right solution to your business needs. This means hiring a pool of expert agents who are well-managed by a team of trained executives to make sure that all aspects are covered—from telemarketing to customer service, order processing to technical assistance and even proper handling of inbound and outbound calls.

Lowering Your Company’s Expenses

There is no doubt that outsourcing to an Indian call center can lower the company’s expenses. The salary of employees can be slashed off to 1/3 of the American counterpart. Plus, the rent, taxes, fees, utilities and other aspects cost much less.

Highly Qualified Employees

It is the obligation of the Indian call center to hire eloquent agents and train them so that they can deliver the demands of your company. The extensive training allow them to speak fluently, follow strict metrics when handling calls and be fully knowledgeable about the campaigns, products or services of your business.

Impressive Quality of Service

Even the facilities used by India-based call centers are top-of-the-line so quality of calls would not be sacrificed. Aside from using cutting-edge call equipments, they also have power back-ups to eliminate tendencies of power outage. There are also strategically placed security apparatus which can ensure that calls remain confidential, for the sake of your business and your customers.

Adjusting to Time Zones

One apprehension for entrepreneurs when outsourcing to an Indian call center is the difference in time zone. Working hours of employees are adjusted to fit the time zone of your location. That way, the agents are ready to take calls during the time that your customers tend to place their calls. The call centers can even designate several work shifts to ensure that the hotline is always manned with enough agents and supervisors 24 hours a day, 7 days a week.

Enjoying the Convenience

Not handling in-house calls is not only a cost-efficient choice. It also takes away the burden of hiring, training and managing a pool of people who should communicate with your customers. Offshore outsourcing can save you from a whole lot of hassle at just a fraction of the cost.


Keywords: Indian Call Center

By: daisyalice

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