Article published by : Lisa Lyon on Monday, July 23, 2012 - Viewed 555 times

Category : Customer Service

Challenges Associated With Migration of Telecom Billing System



Large scale organizations and MNC’s providing communications services may require migration of their telecom billing system due to various factors. Some of the most common factors influencing such demands include mergers, acquisitions, legal requirements, system enhancements and technical requirements. However, migration of the whole system is not a simple task. It has many challenges that must be properly evaluated, analyzed and overcome.

Mentioned below are 5 most critical challenges associated with the migration of a communication service provider’s telecom billing solution.

Complexity of Data: Long existing legacy systems usually undergo a lot of changes which makes the data and system as a whole too complex. These changes make the billing data too heterogeneous to be successfully migrated through normal migration tools and technologies. Some customization will be required in the migration tool to successfully achieve the desired results.

Data Interpretation: Legacy systems lack the presence of a product hierarchy. Further, the data resides in multiple systems therefore it becomes very difficult to get a 360 degree view of a customer. If the new system does not allow certain things and the previous one did then there will be issues after migration.

Customer Experience: As the data being migrated is highly complex and historical in nature therefore there are many issues in implementing migration on the telecom billing software. Maintaining the same level of customer satisfaction is a real challenge after migration as people are always against changes. They get comfortable in doing things in a particular way and any changes in it may not be taken nicely.

Degree Of Required Customization: High level of customization is required in migration of telecom billing systems due to the complex nature of data. If the required customization gets too heavy or complex then it could be a problem.

Synchronization: One of the biggest issues that is faced by communication service providers while system migration is the problem of data synchronization in new system. The whole process is required to be carried out very efficiently to avoid any data synchronization issues.

The Downtime Of System: The telecom billing solutions are kept down during the migration process. If the downtime is too long then it could lead to delays in rating and bill generation processes which will directly affect the productivity of the business.

Migration of your telecom billing system is a very big step which must be very carefully carried out. Make sure that you are partnering with the right service provider for your requirements as a telecom billing software is a critical part of your business which must be handled with maximum preciseness.
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Keywords: Telecom Billing Oss, Telecom Billing System

By: Lisa Lyon

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Article ID 1001912 (Views 555)



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