Article published by : Pat Symcox on Wednesday, January 18, 2012 - Viewed 676 times

Category : Customer Service

A Trivial Call Center Reference for Outsourcing Enthusiasts

Call Center industry is an industry that has been serving the business establishments with a strict commitment to the clients believing in the customer support round the clock. The businesses have become so competitive that customers are always after the customer care support for a handful of inquiries on the latest updates and assistance.

Therefore, to meet these stringent demands, the establishments dealing with direct customers need to develop an urgent contract with the call centres and make their businesses suitable for every market situation and customer acquisition.

Brand rapport has become a very crucial aspect in the organizational growth. Especially, when there is a simple issue or complaint, people can make great issues amongst the business community and your brand rapport can subsequently get subdued. Thus the cycle goes on like this and your potential customers can step back and head to join hands with better competitors. To avoid this situation, it becomes a priority to lay an emphasis on the areas that are trying to create such discrepancies. Guaranteeing extreme market impending, call centers have grasped that their victory depends on their competencies to provide quality solutions delivering maximum value added attention to the clients and their customers.

Benefits for Industries: Call centre commerce actions as an aiding formula by acting non-core but imperative functions of a business firm with a line-up of telemarketing, back end operations, etc. that assists the organization to control their core activities. Corporations in other industries have succeeded to develop their cost efficacy with more than 50% by hiring their services to call center, which are purposefully located in lower cost locations like India, Philippines, etc. In addition, the handling of complex business communication processes by adept professionals has helped to reduce a greater percentage of cost, reducing the risk and time of setting up main operations.

Here is short description of some of the main Call Center Applications:

Telephone Answering Service

1)Inbound Call Center Services
2)Account Status
3)Locator Services
4)Employee Testing/Studies
5)Payroll Services

Outbound Telemarketing Services

A)Credit Collections / Debt Collection
B)Emergency Notification
C)Mortgage Marketing
D)Invoice Payment
E)Claims Reporting
F)Charitable Contributions
G)Voice Messaging Service

Outbound Call Center Outsourcing

(i)Product Ordering and Fulfillment
(ii)Interactive Voice Response Service
(iii)Inventory Services
(iv)Inbound Telemarketing Services
(v)Appointment Reminders
(vi)Insurance Marketing
(vii)Store Locator Service
(viii)Real Estate Marketing

This is a very little knowledge about the call centers. If you are seriously planning to outsource such call centre services, it is always better that the hiring is done from a professional firm with in-depth research and expertise.

Keywords: Call center, customer care services, call center outsourcing services

By: Pat Symcox

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Article ID 1000221 (Views 676)

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